I have given one star because that was the minmum but it doesn't deserve that. I booked a journey and needed to amend it to add a bicycle. A message came up saying I couldn't amend it and would have to cancel and rebook, which I duly did. Then, despite having paid for the rebooking, I was charged a £5 administration fee for the original booking even though I followed the instructions and trainline advise that you can easily amend your booking. Yes you can but it costs which they fail to point out. I do not have the time and inclination to fight this any further for a fiver which is probably how they make their money> I will never use trainline again and will warn all my friends and family about theis sharp practice.