Poor customer care support; waisted € To sum up: Trainline works fine when everything goes smoothly — it’s simple and convenient. But the moment something goes wrong, it’s a different story. Customer support is unhelpful, indifferent, and overall very poor. Feels like a complete waste of money. The whole version: I used to think Trainline was great, but that changed after a frustrating booking issue. While purchasing a ticket, I applied a discount that the system confirmed. At first, Trainline told me the train operator (OUIGO) didn’t accept that type of discount... Even if their own platform accepted it. When I contacted OUIGO directly, they confirmed they do accept it — and later, a Trainline representative admitted the same over the phone. They could even see in their system that I had used the discount, yet for some reason, the platform didn’t apply it to the total price. I’ve now been waiting weeks for a resolution, but all I keep hearing is that the matter is “under investigation,” with no actual follow-up.