The Trainline is the same Edreams website. The customer center is not helfull for cliente. They answer a lots like they very care but they don not support the issue. I was bought the ticket from France to Salzburg - Autrias. But then the train company was cancel my journey and then I did claim about it to the train company to get refund but I don not know how many time they need to process my claim Then I asked the train line to help me to know something about the time because I don not have the way to contact to train company the they just answer they don not know, they don not have respontility with client, the train company will process the issue. They are just do 1 step is salling the ticket. Goodness. HOw can they say that with client!!!! I never use Trainline anymore.