Was abroad booking a ticket to come home from the airport accidentally booked the wrong date. Totally my fault. But i was unable to amend the ticket due to being cut off two times on the phone. The third time i called the person on the phone refused to put me through to the manager/ supervisor and left me on hold for ages. And came back on the phone telling me to buy a new ticket and then i would have a refund on the other one! I have never heard of any company asking a customer to buy a new product before getting money back on another. Very poor service and i will not be using the trainline again.