I booked a ticket from Basingstoke to Huddersfield on 9 October, at a cost of £90 for travel on 17 November, and at the same time took out the Trainline Protect Insurance to cover any cancellation at an extra cost of £4. Today I am unwell and have decided I am not fit enough to travel. Have contacted Trainline today who inform me they are unable to issue a refund. I understood the insurance would guarantee me a refund if unable to travel. What a con, I’m totally disgusted and will never use them again.
5 years ago
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