HORRIBLE We were suppose to travel from the US to London on March 18th and were suppose to use a train to and from Manchester but the travel plans got cancelled because of Covid 19. We have been trying to contact trainline for the refund of the tickets but they want to keep changing our tickets but we dont even know if we will e having any travel arrangements in the near future because we dont get vacation time as such here. We have tried to reach out to them numerous times and then they want us to contact the parent company as trainline is just the booking agent for them. Their response was to contact back to trainline Really disappointing and frustrating....