Bought a ticket for Bristol to Gatwick in advance. Several weeks later I get an email telling me my journey has been cancelled with no explanation or apology. Because of the ticket type I am not entitled to a refund, only alternative times which cost more than DOUBLE my original ticket. I called. Busy. Advised to use online chat, so I did. Also busy. I am NEVER using these clowns EVER again. False economy. Avoid!!
4 years ago
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