On Monday 20th June I took my daughter, Rebecca and her friend Louise and Louise’s two children, Lily and the adorable five year old Darcie, to Bristol Airport for their long awaited holiday to Turkey. Happy in the knowledge that they had booked all inclusive for 7 nights at a nice hotel called Eftalia Splash Park. Lovely, I thought, because Louise was recovering from a relationship break up and my daughter Rebecca has had massive health problems including cancer that she’s overcome with such braveness. These two girls have scrimped and saved for so long for this holiday and the children have looked forward to it for twelve months and it cost nearly £2,000. Louise’s other daughter, Shannon and her boyfriend Blake have also booked into the Eftalia Splash Park, so a lovely family reunion is planned.  Lily and Darcie are so looking forward to spending time with their big sister! The problems began Monday evening when Rebecca, Louise and the children arrived at Eftalia Splash Park to be told that Thomas Cook had overbooked the rooms and there was no room for them! They were then put into a dreadful place down the road called Aydinbey Gold Dreams.  Absolutely nightmare! No hot water for showers only enough for two cold showers so Rebecca and Louise washed in bottled water! Rebecca sleeping on a broken camp bed which collapsed and caused her dreadful bruising. I have photos available of the room they were put into. Unbelievable! The number the girls were given for Thomas Cook wasn’t ringing (well at 2m in the morning it wouldn’t). 7 am (UK time) I received a heartbreaking message from my daughter saying (Mum, I just want to come home). So I rang Thomas Cook and explained i was really worried about my family in Turkey. I spoke to Hayley who promised to sort it out for me and ring me back.  She did ring me back in the evening to explain that she couldn’t get hold of anyone to help her! So Wednesday morning I rang Thomas Cook again and throughout the day I spoke to Kate, Kay and Morag, all promising to sort it out and let me know what was happening to my family in Turkey! My family heard nothing from Thomas Cook all day Wednesday even though I had made numerous phone calls. At one point they offered £180 compensation. I told Rebecca and Louise it was their decision and they both said “No way”! At 8pm i spoke to Natalia and explained that i had left numerous messages for Kay and she had promised to ring me back and hadn’t. At least Natalia offered to ring the girls to speak to them even though she had no news for them. I’ve cried, pleaded and threatened with Thomas Cook.  All I want to know is that my family is safe and well in Turkey. What do I have to do? Thomas Cook say they are just a Travel Agent and they use a hotel bed allocation company and its their fault!  The hotel bed allocation people say its Thomas Cook’s fault, and the flights are with EasyJet so there are three companies involved in this debacle and they’re all blaming each other. The treatment of my family and friends is appalling.  They are due home Monday and I cannot wait to go back to the airport to collect them and know they are home safe but I will let as many people know via websites and other media of the disgraceful treatment of these two young ladies and two young children! The Saturday before they were due him they were actually asked if they would consider giving up the room they had so another family could have it! Unbelievable!