We, the fifteen of us, from the different parts of the country, selected Thomas Cook / SOTC to travel Australia, considering the reputation, under the impression that we would be taken care well. That is the only reason why we paid a higher amount compared to that of many other tour operators. Unfortunately, we had the worst ever experience. First and foremost, there was no tour manager and we were not informed about this till we reached Australia. The scenic attractions were pretty much limited whereas other tour companies had many attractions for the same places. The trip was not coordinated well at all. If we had to struggle this much to find the driver, the attractions, the timing etc why would we need a tour operator in the first place. Everything is available on the net and we could have done it ourselves with less than half the price. The service was pathetic to the extent that we were not even given bottled water for drinking. Again, we could see other groups from India getting bottled water as soon as they checked in to the hotel. Further, the food arrangements were horrible. We had to sit on the road side open restaurants with flies around. About the food, the less said the better. Many of us had to leave the restaurants without eating anything some of the days. There was no guide for us. The coach drivers kept changing many times throughout the days. Miscommunication was to the extent that drivers come way too early and become impatient and annoyed and we had to face the music. The worst part is, even when we are informing this to Thomas Cook, there is no positive response from their side. Instead, the virtual tour manager was raising her voice at us, trying to convince that we have to bear with all this. Once Thomas Cook received the amount from me, they never picked up my calls or responded to my messages . Since I was travelling alone, I had questions regarding the travel, however, they ignored all my messages. I could not expect such a terrible customer service from Thomas Cook. None of my relatives or friends will never ever travel with Thomas Cook