Booked a holiday to Rome and the transfer arranged by Thomas Cook was 55 mins late picking us up from the airport. When I phoned TC from my hotel the representative refused to listen to my complaint and kept repeating what I was saying wrongly. Whether this was her following company policy not to accept blame or she was just unable to understand but her stonewalling just made the situation more frustrating. She finally apologised but not until after me repeating my complaint multiple times. I am never using Thomas Cook again.
1 year ago
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