I will never book with Thomas Cook again. Paid them £3k for a holiday to a specific hotel in Rhodes. The hotel parent company went bust, but the hotel didn’t. Thomas Cook would not book me into the hotel I wanted despite my friends booking it through another company. They tried to send me to a different hotel away from my friends. So I rebooked with a different provider to get the hotel I wanted. Thomas cook charged me to cancel despite them being the ones who didn’t provide the holiday I had paid them for!
11 months ago
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