I got extremely negative experience with the Finnish branch of this company. In September, 2022 I bought online a ticket for the Cure concert in Helsinki scheduled for October 8, if I remember right. In the end of September Finland restricted (in fact, closed its border) travelling for Russian citizens. I had to cancel my trip and asked for refund due to force majeure circumstances. I was refused with an explanation "we can not make a refund until Russia is under sanctions". I tried to explain for a few months that neither I, nor my banks were under sanctions, and asked a few times to provide viable legal grounds for their refusal. No result, just fruitless waste of time for communication with them. Effectively, these guys have stolen my money. They are crooks. Be careful with them.