Ticketmaster are just like many of the huge companies out there - they do not treat customers with any respect at all; Ticketmaster are always right and the customer is always wrong, even when the evidence proves otherwise!! They are totally stubborn and almost impossible to speak to on the phone. Every call I have ever made to them has left me waiting in a queue for up to an hour (due to "unexpected call volumes") and often results in being cut off, having already waited for ages! If I have a choice I will not use them, but sadly often there is no other choice, and THEY KNOW IT!!!