UK - I wouldn't even give them a rating of 1! They don't even deserve that. Unable to rectify issues brought to their attention immediately after placing order, delay in delivery (wouldn't of arrived on time even if I wanted it), customer service is disgusting, after having the product returned to senders, they still didn't refund me till I chased them, ignored my complaint too! Disgusting retailer! No compensation offered for the inconvenience. They talk rubbish. I have all the emails from Tommy Hilfiger to back my review and claim. Never ordering or recommending them. Item was needed for 18th July 2021. Accidently placed a late night (23:11hrs, 9th July 2021) order on a navy shirt thinking its black. Immediately tried to cancel on the same night. I didn't get a reply till 11th July 2021 “Unfortunately, due to our policy of fulfilling orders as quickly as possible, we are unable to cancel your order once placed. I'm sorry for this inconvenience.” When I challenged that the order has not been dispatched and to not dispatch it and just refund me instead - I was told “As previously advised, order cancellations are only possible within 30 minutes of the order being placed as the systems are mostly automated and we have no means to have the parcel cancelled beyond that timeframe. At the time of order placement, our Customer Service was already closed, therefore there was no way to assist you in due time.” Surely if the systems are MOSTLY automated its still humans packing and shipping the parcels so ship them back to your own return department!!! However I need to cancel within 30 minutes but that rule doesn't apply cause they were closed anyway!? Lol. So how does the 30 minutes rule even apply and therefore should apply from when they open for orders placed out of hours!? Yet they didn't dispatch the order till the 15th July 2021, which didn't arrive till 22nd July 2021 (after the date it would have been required for). They received my parcel on the 18th Aug 2021 and still didn't bother issuing my refund till I chased them last night on 7th SEPTEMBER 2021!!!! Still have to wait a further 5-10 days for my refund. They didn't even have the decency or courtesy to offer any compensation for all the inconvenience caused and rubbish spoken by their customer service team! They expect people to just forget to return, so they get to keep the sale and give no refunds. Atrocious! #98159139