Placed an order on 23.10.2024 and the delivery times on the website says 4-5 working days. I received an email next day saying that there's a delay on their side and the shoes will be shipped on 28.10.2024. I needed the shoes for 31.10.2024 as I was going on holiday. I contacted Tommy via their live chat and was connected to an agent named Fabio. He said they cannot do anything to speed up the delivery and that it will take 4-5 days from dispatch. I asked him to cancel the order and he said orders cannot be cancelled once placed. I have to wait until it's delivered and either decline the delivery or return it back to them. What a waste of time, money, effort and the amount of carbon waste. This is a ridiculous company with no moral compass. Their customer service is pathetic and useless.