I received a jumper as a gift and the person has since become seriously ill so i am not able to get proof of purchase. i contacted customer services as the jumper was washed once according to the instructions label, cool wash 30 degrees etc and came out with a hole in part of the NYC design. It is not a fake, and was bought in the USA. Hilfiger wont replace the jumper just because i cant proof what was paid for it. Your company is a disgrace and clearly sells rubbish which cant even take one wash cycle before part of it goes into a hole! I shall tell everyone on social media and the press that you want me to get a dying person in hospital to get out of their bed and go and look for proof of purchase. You are disgusting, unsympathetic and a disgrace to the retail trade.