I’ve had issues with this company twice now in the same year. Both times, I booked a car over a month in advance and was later told right before my trip that they couldn’t deliver the vehicle. The first time, they worked with me because I had proof. This time even with proof it wasn’t my fault, not so much. I originally connected with an agent through chat but got disconnected, and from there it just went downhill. I spoke to four different people and none of them followed through on what the last person said. The owner let me know just a few days before my trip that the delivery to my address wasn’t possible, even though the app let me book it that way. I followed up via text and didn’t get a response, so I had to message through the app. Because it was so last-minute, there were no good one-day rental options left without paying extra either more for delivery or cars that were further away. I was told I’d have to either pay the delivery fee to be delivered or go pick it up myself, which defeats the whole purpose of having the car delivered. Then I was told they’d only cover the difference in the car rental, not the extra costs when none of this was my fault. Which again was different from the original person saying I would only pay $68 and Turo would cover the rest. A supervisor was supposed to call me back and never did. I’ve rented from them several times and even have upcoming bookings, but after this experience, I’m thinking about canceling. It’s not just the car it’s the lack of follow-through, accountability, and real customer service.