My order was cancelled by restaurant so no food delivery dead order. Went to the robotic chat line that ignored what you text and populated an automated response over and over. I had to go back in six times to confirm I would not be charged and the chat was and endless loop. Once I threatened to go to BBB social media and request corporate phone number that transferred to a live agent on chat that did not comprehend I did not cancel last minute the order is void due to restaurant decline. Same regurgitated text had to close chat and start over since they did not confirm my undeliverable order will be waived of charges. Hour on their lousy unresponsive chat-they want you to give up once you went seven rounds of open and closed chats I pleaded with last agent to read notes for she too regurgitated same copy and post text read my text and waived my order that was undeliverable. This message is for Uber. Do not treat your customers like this. Check how your staff responses to their chats and change your method of horrible and unresponsive customer service. Move to the direction of understanding the situation instead of routine and uncaring platitudes I deal with bad customer service all the time but this-was design to wear you out and not resolve or listen to customer complaints and concern