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Anonymous
I did a delivery and very unhappy with their system, it needs to be change, how can they give a customer a fare price of $2.27 total including tip when I had to drive 11.48 miles to drop off , only because I had to pick up another order in same place 😡, which as matter of fact the other order was 14 items to a hospital and I have to drive 2.12 miles for a total fare of $4.27 at least gave me $3 tip but fare was $1.27 . I’m using my car wear and tear, miles, gas and my time, the customer that gave me $2.27 they don’t have any consideration that I was doing her a favor to drive all the way those miles, she should of get her car and drive to pick up her food but it’s not convenient so use a delivery person to take advantage and give us a penny for it and get their food in their comfortable home . I couldn’t even know how much it was before I accepted it because they send you just an amount and I thought it was only one order and before that one I had another one close by which I accepted it since I saw it was ok but they merge all 3 rides, Uber use that first ride as part of the ride. It’s not acceptable, not fair and it doesn’t justify the 11 miles to drop off. It sucks that we are not able to see all the information about the ride when they merge it. Uber eats give the customers that opportunity to even lie at first and say they will give a certain amount and then when they get the food they are able to reduce it, having delivery all received and deliverer gets less money for that drive, miles, time and gas, it happened to me twice so far and it makes me angry 😤. They should change the system so once order is given and accepted at a fair rate then lock it up so drivers are not able to loose and be use by the cheap and advantageous customer. Also trying to connect with an agent in Uber and their system sucks , send message and AI keep asking over and over what’s the issue after send you a note about it to read , which it DOESN’T HELP at all. Not able to have the option to speak with someone while I’m driving and issues don’t get fixed at all. I think They use all those tools just to avoid to listen to our complaint and fix our issues, sending the same robot message : we are here to help you , what can we do and blah blah blah . It’s so frustrating and tiring, a waste of time and my money also.
6 hours ago
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UberEATS has a 1.1 average rating from 10,022 reviews