I was missing an item in my order. The driver did not check the order. This would have been easy to do since the ticket was on the outside of the bag. The driver also refused to go back and get the missing items. Instead I was told to call Uber. I could not find a number to call but did the text chat. This was very impersonal. They replied back with only stating they were refunding the item. I then went to change the tip. However, I could not tell if this went through and had to send another chat. I received a message back indicating that I already received a refund. Everything is automated and I don’t believe anyone cares about taking their customers seriously. This will be the last time I use Uber Eats for delivery service.