"I just had a horrific experience with Uber Eats.
I cancelled an order for a restaurant in the wrong city 57 seconds after I placed it, realizing this once the map and delivery address popped up. Even though I cancelled the order within 57 seconds I was still charged full price for the order.
I immediately contacted customer support was placed with an agent and spoke to them to get resolution but was given a scripted answer and no refund. I asked several times to speak with a supervisor, was repeatedly told they don't have one or they aren't available and it wasn't until I insisted that I would happily wait to speak to someone that they put someone on the line.
I spoke with the supervisor but they were not able to provide a refund or credit and were unable to give me a reason as to why UberEats was stealing $78.17 from me when I clearly cancelled the order within 57 seconds and no food could have possibly been made by the restaurant within that time."