Terrible customer service and stock system, employing scamming techniques. After ordering in May I am now currently on an 9 week delay with my flooring. Obviously supply chain issues happen, but the way this company has dealt with it feels scam adjacent to me. When I ordered, the website stated the floor was in stock. I was told by a customer service agent that the website does not actually update to reflect stock levels and ‘they don’t know if it’s in stock until they go to the warehouse’ *after* your order has been placed. So that instantly feels fraudulent to me. I have been given 4 different delivery dates. Every time it got near to the date I was given a new date. Never with any contact or explanation other than a standard email. This makes me feel as though they are getting you to ‘hang on’ rather than simply being honest and telling you it will be an 8 week wait. If they had been honest in the first place, I would have cancelled my order and already have another floor by now. I called two weeks ago and was promised it would definitely be in stock and it would definitely be delivered on a certain date. This was untrue yet again and I have no idea whether my 9 week delay will actually be the end of it. Interestingly when I called this morning, they have ‘no record’ of that previous conversation. Their approach means it is now at the point where the floor is holding up the entirety of my project. I was also promised a refund of my delivery due to the delay when I first called in June, and was told today that hadn’t been processed due to ‘an error’. Do not buy from them if you want to be sure you have a floor at a certain date.