UK Flooring Direct Reviews

3.37 Rating 185 Reviews
58 %
of reviewers recommend UK Flooring Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read UK Flooring Direct Reviews

About UK Flooring Direct:

UK Flooring Direct is a relatively new company, dating back to 2004, but its founders have over 25 years of experience in the flooring trade. The formation of the company took advantage of the opportunities presented by the internet age to offer an online service that cuts overheads and enables us to offer you high quality flooring at low prices. Although we are based on the outskirts of Leicester, we are able to offer a virtual showroom that means you can browse and buy no matter where in the UK you live.

Visit Website

Phone:

0845 263 6586

Email:

sales@ukflooringdirect.co.uk

Location:

UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ

Anonymous
Anonymous  // 01/01/2019
Very happy customer, quality flooring.
Product - excellent quality. Delivered as promised. Highly recommended.
Excellent service. Goods arrived on time. The glue container had burst during transit and spilled onto one of the plank packages. A new glue container and replacement planks were received the following day.
A great company to deal with. Delivery was very prompt and the flooring laid brilliantly. Would definitely recommend them.
Not yet installed, but quality looks good.
Looks as good as My last order, delivery driver very helpful
My second batch of flooring and underlay came soaking, I tried to contact them in 3 occasion about it but no response back.
Product was good but two planks were damaged inside the pack, packaging was so good we never thought it can damage product inside. also delivery delayed by three days, in my case we had to get it delivered to my neighbours as we were not there on next delivery date.
I'm absolutely in love with the 8mm aqualock in Oak. Pictures do not show the tru colors, its stunning and look very expensive. The click installation isn't the easiest but they are waterproof flooring so that extra push i presume is what seal the panels to be waterproof. I would highly recommended thisproduct.
2 out of 3 products i ordered were out of stock. Waiting 2 weeks now and still nothing. Poor customer service
Recently purchased laminated flooring and was very pleased with service, quality and price, easy to order, good selection, quick delivery.
Fantastic Service even when the team are working from home Ben helped enormously checking that our measurement where correct then letting us know how much flooring we needed . Excellent delivery too we live in Glasgow but that wasn’t a problem very quick and well informed when our delivery would arrived , already recommend UK Flooring Direct to family & friends .
Excellent quality and great service
Very good
Hi,

The team here at UK Flooring Direct is thrilled to receive such great rating, thank you.

Enjoy your new flooring!

UK Flooring Direct
The flooring arrived very quickly,and was really good to put together.
Hi,

We are so grateful for your 5-star review. Thanks for sharing your rating with us!

Enjoy your new flooring!

UK Flooring Direct
Satisfied with the product and quality but service from sales rep below par!
Hi,

Thank you for taking the time to leave UK Flooring Direct a review, all feedback is important to us.

We are keen to discuss this with you, one of our team will reach out to you.

Warm Regards,

UK Flooring Direct
Lovely company to speak to on the phone, very helpful and friendly. Our flooring is beautiful and a very good quality. Delivery man was very kind. Would definitely recommend to family and friends.
Hi

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience!

Enjoy your new flooring!

UK Flooring Direct
I just could not recommend this company to anyone in good faith.

Several of the flooring panels were damaged very badly and could not be used. Very frustrating given the delivery costs, and items could not be returned without delaying our builders.
Hi Will,

We are sorry to hear that you have received damages from us, we are aware this sort of thing can happen, so we are always willing to either send replacements or refund the cost.

We're keen to discuss this further with you, one of our team will reach out to you. If you do wish to get in touch beforehand you can contact us via email at customerservices@ukflooringdirect.co.uk or call us on 02476012840.

Warm Regards

UK Flooring Direct.
Delivered as stated on time
Good floor for price
Thanks
Hi,

We're over the moon that you're happy with your experience with UK Flooring Direct, our aim is to provide a start to finish first class service - we're glad we've matched your expectations.

Enjoy your new flooring!

UK Flooring Direct
Not fitted my new flooring yet but looks great also a quality product.
Hi,

We pride ourselves on delivering a class-leading service and we are glad to see that has been reflected in your review.

Enjoy your new flooring!

UK Flooring Direct
UK Flooring Direct is rated 3.37 based on 185 reviews