UK Flooring Direct Reviews

Name: UK Flooring Direct
Address: UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ, Leicester
Rating: 2.93

2.9 Rating 229 Reviews

47 %

of reviewers recommend UK Flooring Direct

2.9

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Flooring Direct:

UK Flooring Direct is one of the UK’s leading online flooring retailers offers amazing Sales & Volume Discounts - Save Up to 70% on RRP - Free Samples - Laminate £5.57m2 - Engineered £13.75m2 - Solid Wood £22.01.m2 - Vinyl £6.72m2 - Carpet £6.40m2 - UK Leading online supplier. UK Flooring Direct promises never to be beaten on price across their incredible range of beautiful, high-quality flooring.

Visit Website

Phone:

0845 263 6586

Email:

sales@ukflooringdirect.co.uk

Location:

UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ
Leicester
LE10 3BQ

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UK Flooring Direct 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

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“Faulty goods and UK flooring would not take responsibility! Would not recommend them!!”

UK Flooring Direct 1 star review on 18th July 2022

Helpful Report

Posted 2 years ago

“Terrible customer service and stock system, employing scamming techniques. After ordering in May I am now currently on an 9 week delay with my flooring. Obviously supply chain issues happen, but the way this company has dealt with it feels scam adjacent to me. When I ordered, the website stated the floor was in stock. I was told by a customer service agent that the website does not actually update to reflect stock levels and ‘they don’t know if it’s in stock until they go to the warehouse’ *after* your order has been placed. So that instantly feels fraudulent to me. I have been given 4 different delivery dates. Every time it got near to the date I was given a new date. Never with any contact or explanation other than a standard email. This makes me feel as though they are getting you to ‘hang on’ rather than simply being honest and telling you it will be an 8 week wait. If they had been honest in the first place, I would have cancelled my order and already have another floor by now. I called two weeks ago and was promised it would definitely be in stock and it would definitely be delivered on a certain date. This was untrue yet again and I have no idea whether my 9 week delay will actually be the end of it. Interestingly when I called this morning, they have ‘no record’ of that previous conversation. Their approach means it is now at the point where the floor is holding up the entirety of my project. I was also promised a refund of my delivery due to the delay when I first called in June, and was told today that hadn’t been processed due to ‘an error’. Do not buy from them if you want to be sure you have a floor at a certain date.”

Helpful Report

Posted 3 years ago

“Ordered 40 cases of engineered wood flooring. Delivery fine but halfway through the job discovered it was two different batches that didn't fit together. After many emails and phonecalls (3 weeks later) told that warehouse could not find batch to match laid floor. FUKD suggestion was to take up laid floor, return it and they would generously replace with a batch that matched the boards we had left over. Explained that finished rooms had been decorated, skirting and beading done and furniture back in.. FUKD suggestion was to take up laid floor, return it and they would generously replace with a batch that matched the boards we had left over....groundhog day. Not our mistake. Showed little interest and no urgency in dealing with the issue. No compromise. No offer to foot the bill for recovery work.”

Helpful Report

Posted 3 years ago

“I placed my order on the 23rd August for laminate and carpet for my new property after receiving the laminate samples that were nice. I was keen to receive the delivery after 3 working days as UK flooring is advertising on their website and on the phone. Well, today is the 15th September and I haven't received yet the laminate and this is a huge damage to me and the progress of the works: my builder has been stuck for a long time now. I received a partial delivery on the 27th August with just skirtings and laminate underlay and carpet, nothing else, no ground floor laminate, no first-floor laminate, no door profiles. The skirtings arrived damaged, I asked to collect and refund them, they set up a collection date and nobody came. I wrote emails and emails to UK flooring and I called several times the customer service. Every time they reply they need to investigate what happened with their delivery company and that they will call me back the day after once they have further information. I have never received a phone call back so far. In addition, during one of my latest phone calls, the customer service told me that their delivery company is saying they delivered all laminate on the 27th August. What??? I received only the partial delivery and NO LAMINATE!!! If UK flooring has a problem with their delivery company, this cannot be a problem for the client. They don't have a control system in place, there is no way to track the delivery and there is miscommunication between UK flooring and their delivery company. UK flooring promised several times to deliver the missing items, but nobody turned up. This is unacceptable! I placed an order of 2100£, I received damaged skirtings, laminate underlay and carpet for a value of 1000£, and I am still waiting for my laminate for a value of more than 1000 pounds! I want a full refund and to return the items I received. THIS COMPANY IS COMPLETELY UNRELIABLE, WORST SERVICE EVER!”

Helpful Report

Posted 3 years ago

“Very happy customer, quality flooring.”

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Posted 4 years ago

“Product - excellent quality. Delivered as promised. Highly recommended.”

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Posted 4 years ago

“Excellent service. Goods arrived on time. The glue container had burst during transit and spilled onto one of the plank packages. A new glue container and replacement planks were received the following day.”

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Posted 4 years ago

“A great company to deal with. Delivery was very prompt and the flooring laid brilliantly. Would definitely recommend them.”

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Posted 4 years ago

“Not yet installed, but quality looks good.”

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Posted 4 years ago

“Looks as good as My last order, delivery driver very helpful”

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Posted 4 years ago

“My second batch of flooring and underlay came soaking, I tried to contact them in 3 occasion about it but no response back.”

Helpful Report

Posted 4 years ago

“Product was good but two planks were damaged inside the pack, packaging was so good we never thought it can damage product inside. also delivery delayed by three days, in my case we had to get it delivered to my neighbours as we were not there on next delivery date.”

Helpful Report

Posted 4 years ago

“I'm absolutely in love with the 8mm aqualock in Oak. Pictures do not show the tru colors, its stunning and look very expensive. The click installation isn't the easiest but they are waterproof flooring so that extra push i presume is what seal the panels to be waterproof. I would highly recommended thisproduct.”

Helpful Report

Posted 4 years ago

“2 out of 3 products i ordered were out of stock. Waiting 2 weeks now and still nothing. Poor customer service”

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Posted 4 years ago

“Recently purchased laminated flooring and was very pleased with service, quality and price, easy to order, good selection, quick delivery.”

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Posted 4 years ago

“Fantastic Service even when the team are working from home Ben helped enormously checking that our measurement where correct then letting us know how much flooring we needed . Excellent delivery too we live in Glasgow but that wasn’t a problem very quick and well informed when our delivery would arrived , already recommend UK Flooring Direct to family & friends .”

Helpful Report

Posted 4 years ago

“Excellent quality and great service”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

Hi, The team here at UK Flooring Direct is thrilled to receive such great rating, thank you. Enjoy your new flooring! UK Flooring Direct

Posted 4 years ago

“The flooring arrived very quickly,and was really good to put together.”

Helpful Report

Posted 4 years ago

Hi, We are so grateful for your 5-star review. Thanks for sharing your rating with us! Enjoy your new flooring! UK Flooring Direct

Posted 4 years ago

“Satisfied with the product and quality but service from sales rep below par!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave UK Flooring Direct a review, all feedback is important to us. We are keen to discuss this with you, one of our team will reach out to you. Warm Regards, UK Flooring Direct

Posted 4 years ago

UK Flooring Direct is rated 2.9 based on 229 reviews