Different flooring received with the right name on the packaging. As as long there is a right name on the packaging they consider it as the right flooring. I sent pictures to the customer services and they said it is just colour variation. (the flooring received is 2 shades lighter and has slightly different pattern) The flooring received looks exactly like the flooring from a different shop at a cheaper price but I was just told that they do not sell flooring from carpet world. If you buy from them check that you got what you ordered. 0nce you accept the delivery you cannot really return it unless you pay yourself for an expensive courier.