Ordered my flooring from this company and although they put my delivery date back by one week originally the flooring arrived on the new date given, 2 packs were damaged so I called to order more and two packs were promptly delivered to me the next day free of charge along with a new length of profile which was also damaged. My floor layer completed today and told me the flooring was good quality and easy to lay, I can honestly say after reading all the negative reviews I was quite worried about this company, but have had no problems at all and would definitely recommend them.