I used to think that UPS were the best delivery company - not any more. I dropped off a parcel at a UPS access point. It was scanned by the driver who collected it and then it disappeared. I have called customer service who don't want to help and quite frankly didn't seem to care. Their system still says it's estimated for delivery a week ago. It hasn't been updated at all. I can't escalate this because they won't let me. I have put in two claims but they say that they haven't received them. They are the worst company ever. Don't use them. I use a lot of courier companies and I have to say that UPS has the worst customer service of all of them.