Officially worst service if you haven't got a pre-paid label!
I've sat on the phone for over an hour, been on hold every 30 seconds (count how many times I've been on hold) by the same person, and the lady (customer service) has only managed to charge my card!
I shall book a collection with a different courier and truly hope that UPS won't charge my card since all the service I got from them is an hour of stress that physically made me sick!
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