Would never use this if given a choice. I though it would be great seeing it is a quite established provider, but could not be further from the truth. One delivery attempt and when I tried to track the parcel, it was so confusing. Had to sign up to some choice service just to track a parcel.....and even doing that didn't help at all. called the customer service and they said it's at a collection point in London....I live in Bedford, how do you equate that? Calling was also pointless, had to call multiple times and demanded it to be delivered to my home. will NEVER use UPS!!!