Lazy incompetent delivery driver consistently ignores delivery instructions. He doesn't even bother to try to deliver to my home address, instead he immediately takes my parcels to a collection point, which is not the delivery address! Due to the virus, I am shielding and I'm not supposed to leave my home. Because of the driver's laziness I have been forced to go to the access point THREE time to collect my parcels. My local collection point is an off-licence run by staff who do not wear masks, this incompetence is putting my life in danger!!!!! I called customer serve on 14/01/21 to make a compliant. I was told a Manager from my local UPS office would call me that day to discuss this ongoing problem, I didn't receive a call. I called again today asking to talk to a Manager and again I was told I would receive a call from a Manager today. No call!!! Terrible service!! I wish I could give a zero-star ratting