This is the worse possible shipping company I have ever come across. I would have given 0 if it were possible. I ordered an item from Spain on 15/01 and after almost a month it is still in Spain! It was actually despatched to the UK and then back to Spain via France and is still there! I have called their customer service twice and having been put through to some people in South Asia and after waiting for an hour on the phone each time, I actually received no help whatsoever. I doubt if they understood what the actual problem was, since nothing has been done to resolve the issue. I cannot understand why companies use UPS for shipping. Can’t they see the poor rating?!