What an absolute shambles of a company. A wrist watch I have owned for 2 years was sent to the German manufacturer in Germany last November as it needed a repair under the warranty. The repaired watch was despatched by UPS from Frankfurt on 27/1. On 29/1 it arrived at Castle Donnington in the UK and was marked as out for delivery between 08:00 and 12:45. Then . . . . Nothing. Until 11/2 when the status was updated as 'clearing customs'. I have today (15/2) received an email asking me for various technical details of my 'import' and for every day they hold my watch, they will charge me £13. Nobody answers the phone - in fact the last time I tried I was on hold for nearly 90 minutes before being cut off. My watch . . .MY WATCH, is valued at £1200 and they are not only refusing to deliver it back to me - they are actually demanding I pay THEM for keeping it. I cannot even begin to describe how angry I am. I am (yet again) on hold and have wasted half a day of work in trying to get them to send me my OWN watch back to me.