I wouldn't even give a 1 star. I have only had one experience with them and it was nothing short of a nightmare. I ordered a pare of limited edition Nike shoes (Germany to UK) which were stolen. Customer services told me my parcel was scanned onto the drivers van the same morning it was due for delivery and were definitely not at the depot. The driver updated some BS excuse on the tracking as to why it was not delivered. After over a week of false attempts to redeliver and over a week waiting for the outcome of investigation, my parcel was declared lost. The company I ordered from refunded me for the shoes but I still lost out on shipping fees. Would never recommend UPS or even chance ordering from any company that use them, again.