Appalling service all round. Been waiting over a month for a parcel. Tracking updates change daily, sometimes a date appears, then disappears again.. Excuses randomly appear on the tracking feed ranging from Brexit (they should have prepared) to severe weather (there hasn't been any) to confusion over delivery address (my delivery address couldn't be clearer). Customer service (farmed out to India as presumably no-one here can take the abuse) has no idea when or if my parcel will ever get to me.
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