Worst company i have ever dealt with. First they lost my customs invoice that took numerous phone calls and days of delaying parcel then they held parcel until I paid customs tax ( no one at any time explained this had to be paid) once that was paid they delivered and returned parcel 3 times to the depot another 3 phone calls to sort that out finally after 15 days parcel was deliver, was meant to be there in 3 days, I only wish I had read the reviews before using, it took all the goodness out of me sending my daughter something nice, steer clear at all costs, hopeless!!!!!