UPS are the WORST! Iv been on hold for 1 hour and 10 minutes and still on hold! Today I have spoken to 2 UPS employees and none of them have helped at all. One of them didn't want to help and just kept saying I have to call another UPS number and when I asked him to provide me with the number he said I have to find it myself! His name was Josh and worked for UPS US. I have tried to call several UPS numbers however they either dont work or your put on hold for hours with no reply. To make things even worse I'm calling from a business account so I should be receiving a high level of customer service. After this experience I will be removing UPS from our courier options. Absolutely appalling company and service. Might I add that this isn't the first time I have had issues with UPS. Sort your s*&t out!