UPS agents are Thieves
We paid for a package in Algeria to be sent from Treviso in Italy to Constantine in Algeria
Track number: 1Z4364YX8694096581
UPS agents passed by the house located in Treviso and took the package in the morning of 12/04/2021
then they stole it
the package contained a Gucci bag, 3 Furla bags, a sweater and a Twinset dress and a Jimmy Choo shoe (invoices in support)
when they saw that it contains luxury items, they stole it
after the package was not scanned on the internet , the tracking number was blocked, and when we got closer to our local UPS office, they told us that it is weird and that the package is not scanned
The problem is, with UPS, there’s no one to file a complaint and do a thorough researches, there are cameras, right?
The customer is not protected and the theft is recurrent, without the agents of UPS being worried, they steal with complete peace and impunity
Here at UPS Constantine, she pushed us to make a false declaration of the cost of the package, in order to avoid, according to her, the customs tax when the package arrives in Algeria
Since these thieving agents are used to still packages in complicity, they could have known that the real value of the package which is 1500 euros did not correspond to the derisory declared value of 200 euros, they decided to steal this package, saying that in the end, UPS will refund the customer 200 euros
We request that a thorough investigation be conducted at UPS Treviso to uncover these thieves and stop these hijackings and thefts to other customers in the future and return our goods to us