They lost my parcel which was a PS5 being sold on ebay for £599 and its been 2 months since it has happened and still got no where with them. I filed a claim and submitted all the documents they needed which was sent to there office and i have proof of signature , then they said it wasnt received.. I then had to resend it via email which delayed the process even further and escalate the claim. Every time i email them chasing my money they owe me for losing my parcel they say itll be processed within 12 weeks... now theyre saying 16 weeks.. im making a complaint and going to FOS so they get charged £500 as it should be dealt within 8 weeks but already going into 3 months. Useless