Terrible. Ridiculous. Horrendous NEVER EVER DO ANYTHING WITH UPS. - Whether you're shipping or receiving, MAKE SURE UPS DO NOT GET INVOLVED. The shipment literally travelled to more countries in a week than I have in my entire life. Had one issue with custom. Made thousands of calls, sent the same information in emails to god-knows how many staff, still unable to resolve. Staff from Customer services are EXTREMELY difficult to understand and clearly themselves do not quite have a good understanding of their job duties. And here goes what happened when trying to communicate with them in 6 DAYS IN A ROLE: - One morning I received a phone call from them saying they need further info from my side, - Done that, - Wait for an entire day of no response, - Called them many many times, not helpful at all, - the next day - REPEAT One fascinating thing is EVERY customer service staff were able to provide the EXACT SAME USELESS RESPONSES where NONE of them can provide accurate updates to my shipment. I'm still waiting for my shipment.