I don't even know where to start... Their level of incompetence is unreal. Zero customer service. They charge your card without invoicing or explanation. When you contact customer service, no one can help and they give you a different (wrong) answer every time. I don't understand who is training these people or how they have jobs, I've never seen anything like it. They're the cheapest option to ship abroad and I've used them many times but this will now stop. I'd rather pay more and not have such a bad experience. The fact that they have such bad reviews and don't even care about it... Mind-blowing!!!