Wish there was a way to write a review with less than zero stars. Been mailing and shipping packages for years and never had a package go missing. I was hesitant to ship a ring valued at $8500 but had no choice….. yes I was stupid. Of course within 24 hours it went missing. No customer service, cannot talk to anyone that can actually do anything. Get the run-around and multiple stories. Investigation filed and just have to wait the number of days (which also differs depending on who you talk to) …. No updates and no one to talk to that’s actually “investigating”. Then, if package is not found, UPS will determine if they will pay the amount the package was insured for….even though there is a certified appraisal. What on earth did I pay $175 for? They’re in the jewelry appraisal business now? Never again will I use UPS…and I suggest no one ship anything with them that you value….. they do not care it’s just another package to them. Now I know why they used FedEx in the movie “Cast Away”.