My package was returned to sender due to “customer refusal”. That did not happen or at least the delivery was not attempted at our house. In fact, we had another package delivered by UPS the same day in the same time period successfully. Prior to the delivery attempt I paid $10 (for each package) to have the delivery postponed for one day to ensure that I would be home to receive them. I was not offered a refund for that $10. Both packages were marked as signature required - the one was left on my doorstep and the other, as I said, was not delivered at all. I tried the worthless customer service number which is a misnomer. It cannot connect you to a real person or provide any avenue to do so. I eventually tried technical support and spoke to three different customer service representatives - none of them were helpful. The first of them, Ivan at technical support on 11/17 around 4pm, told me that I would be able to pick it up from dispatch before it went all the way back to sender and apparently that was a lie. I waited all evening, prepared to go pick it up, for a call from dispatch just as Ivan promised. There was no follow-up to inform me he was mistaken. I also spoke to Marion at technical support 11/18 around 800 am, she informed me that Ivan lied then immediately transferred me so she wouldn’t have to hear my reaction, brusque and uninterested. I was transferred to Kevin in international shipping. Kevin was patient and thorough but not able to help me in any way at all. In the end, I had to personally manage the logistics of my shipment outside of UPS. A shipment which was entrusted to these logistics experts, and to top it off I paid extra to ensure it would arrive on a day that I was home. All in all it was the most frustrating shipping experience I have ever had hands-down.