As an American, I'm embarrassed at this company.
Called a day before expected delivery, no notification by text or email, asked for import charges at the door when I wasn't home without prior notification.
Website is terrible, with broken links and redirects, payment system a nightmare. Tried to log in and arrange delivery; I'm required to fill in forms to join 'MyChoices' or something, and at the end I'm told there was an error.
Avoid this company at all costs.