4 times they would charge me more after the shipment was set, saying weights and dimensions were off. These were not $4 charges, one was $18 extra. I always round up on dimensions and weight, and never have a problem with USPS. Recently, I had an item destroyed in shipping. Insurance is suppose to cover $100 (which the item was). I have been going around in circles with them. Telling me to put in a claim - claim was already in. They say they sent the letter back to sender - they sent it to an address that was 1. Not on the package. 2. I hadn't lived there in over a year. Go online to talk to a chat rep and the give me a phone number. Call the phone number and they say "go online" and drop the call. Go back online to talk to a chat representative and they say I need to call to talk to a chat representative. They told my customer to keep the box/damaged item in case they need to come inspect it....All for $100 claim. I'm absolutely livid and disgusted. You try to email and it's like they don't read what you write. Just "sorry" and "here's another dead end number/link/pdf"