Lost/Stolen Christmas Package and Terrible Customer Support My husband and I are very disappointed to learn that a Christmas package that we paid to overnight to my father in Utah had been “lost.” We paid $140 to overnight a package to my father in Utah who waited all day for a delivery that didn’t happen. I spoke to a UPS customer representative to reschedule a delivery by phone after tracking updates online showed an invoice number was left to reference our package that had apparently been placed on “Hold for Pickup Request”, which is interesting because, my father confirmed that he was home and that there was no memo nor receipt (not even a single knock at the door) to confirm a delivery attempt was even made by UPS. I periodically checked for tracking updates throughout the day and noticed that the status hasn’t changed since I was instructed to input this non existent invoice number that was required on UPS’s website to try to schedule a delivery before having to call customer support a third time. I called once again to check for any updates since it was nearing the end of day for UPS to supposedly deliver. It was then that my husband and I learned that my father’s package was “Lost” and an investigation for the lost package will take eight business days to investigate. Furthermore, we’ll need to contact the UPS store that shipped our package for future updates on the investigation. This has been very frustrating to say the least. Every UPS representative I have spoken to so far is very unapologetic and unhelpful from the moment I called to ask about a “request for pickup” memo that was NEVER left by the UPS driver. I feel like I just got a complete runaround by every customer service representative, except for one that helped to reschedule an actual delivery attempt – that still never took place. After all of this, I was told that a supervisor will respond by reaching out to us by phone this morning, at 9 AM. It’s been a few hours later and we have yet to hear back from anyone…