The representative in the store located in Cleveland, Ohio, University Circle, Mayfield Road was extremely rude. He hung up the phone 3 times on me and my daughter. We were merely calling to check on a package in which the website stated the package was still at UPS store. We spoke with him on 1/5/2022 at approx. 1pm and he was HORRIBLE. Based on our interaction with him, we will NEVR use UPS again! When I actually called customer service, they were kind and resolved our issue. But the store clerk was ridiculously rude!!! The store telephone number is 216-421-7200. He needs serious training!!!!