For the last few months their weekend driver says he tries to deliver and is unsuccessful and takes it back to warehouse, on Monday my regular driver brings it out. This Friday the driver said he came out but that is a bald faced lie as I was working on our driveway and spent the day on the property and no one came in. He then proceeded to take it to CVS pharmacy for me to pick up. Why would I pay $50 in freight and have to go pickup across town. I called at 5 pm on Friday and spoke to a lady and she said she would expedite it and I would receive a call within the hour. That was 2 days ago. I called in and was told it was instructed to hold for pickup. They cannot tell you who held it for pickup. UPcrap will soon go the way of other corporations that thought they were to big to have to offer customer service(Sears, KMart,USPS).