The past few deliveries we have had were all late by a large margin and in a few instances, were returned to the sender with absolutely no coherent explanation. The website is a pain to deal with and they charge for certain services I haven’t had to pay for with FedEx. Customer service is also TERRIBLE, cannot even begin to explain how rude and unhelpful they were to my girlfriend. I know we will be using FedEx every chance we get and you should too.