UPS damaged a £300 coffee machine in transit; the box was clearly ripped and the machine broken. Despite paying extra for insurance, they have denied my claim as they say the machine wasn’t suitably packaged. IT WAS SHIPPED IN THE MANUFACTURERS ORIGINAL PACKAGING - WHAT MORE DO YOU WANT?! Furious. Having been an eBayer since 2004 and always used Hermes I’m kicking myself for using this shower of what I thought was a reputable courier. WRONG. Don’t use them. They stink.
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