UPS is horrible. All they care about is making money. Two boxes were left on my front porch and they are not mine. I called customer service at 3:00PM and they told me a driver would be out within the hour to pick up the boxes. After two hours I called and they told me a driver would be out by 7:00PM. It is now 8:05PM and the boxes are still here. I had to have my neighbors move them away from my front door because I cannot lift them. If I had to choose one word to describe UPS customer service it would be incompetent.